Hi, would u be able to share a screenshot of the error message? Is it exactly the same message as below?
This is the error message.
Now that I read the FAQs of Care+ from their website, then I realise that it mentions need to be purchased from an authorised reseller. 😪 What a letdown. I don't see Apple doing that.. as whoever is the final owner of the device and within 60 days of purchase, the owner purchases the Care+, it's still valid.
Do u want to try going down to your nearest service centre instead, to attempt consulting the customer service officers there?
And another way I can think of is to get a purchase order from the mobile shop, if let's say the mobile shop bought the phone from someone who purchased initially from telco. But the chance is slim, as it will reveal how much they purchased from the original owner and u will know how much they have profited from the entire transaction.
Do u want to try going down to your nearest service centre instead, to attempt consulting the customer service officers there?
And another way I can think of is to get a purchase order from the mobile shop, if let's say the mobile shop bought the phone from someone who purchased initially from telco. But the chance is slim, as it will reveal how much they purchased from the original owner and u will know how much they have profited from the entire transaction.
