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Original topic:

Unable to track Order

(Topic created on: 08-21-2023 07:08 AM)
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Izza_cy
Active Level 2
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Galaxy S
Is it just me who gets frustrated whenever I follow up an they always say "they were unable to track your order as they already shipped it to partner courier"? They also cannot provide tracking number. Status still stays "on the way" and whats worst is my order was not even pre order😡😡. Will never recommend samsung online store to my friends😠
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4 Comments
TeamGalaxyDD
Moderator
Moderator
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Galaxy S

Hi Izza_cy,

Mind sharing with us your reference number so we can help escalate your concern?

Thank you! 

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Izza_cy
Active Level 2
Galaxy S
1188273618
TeamGalaxyDD
Moderator
Moderator
Options
Galaxy S

Got it, Izza_cy. We'll forward your request and let you know through email.

Thanks again! 

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Izza_cy
Active Level 2
Galaxy S
I also have already send an email as well as follow up to PH_shop@samsung.com but no response. I just wish ordering on samsung online have much more perks and faster delivery but only experiencing continuous disappointments
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