I sincerely hope Samsung will consider extending the screen replacement program similar to the one offered in India—to support Galaxy Z Flip3 users in other regions who are experiencing the same issue. I switched from Apple to Samsung a few years ago and have been happy with the overall experience.
However, recurring issues like this especially if they seem to stem from a manufacturing defect are disappointing. I truly want to keep using and recommending Samsung products, but continued problems without proper support may force me to reconsider.
I understand that without an active Samsung Care+ plan, certain benefits like repairs or upgrades may not apply. However, I would like to request a clear explanation of how this has impacted my eligibility for an upgrade, and whether the issue is related to an administrative error on Samsung's part?
🙏Recently, I went to a Samsung store and was told that replacing the screen would cost RM800. However, the warranty has expired. I also understand that the screen burn was due to a firmware upgrade. What can I do about my phone?
