Original topic:

Button wifi & hotspot can not on

(Topic created on: 10-30-2023 11:50 AM)
294 Views
ghani1986
Active Level 1
Options
Galaxy Z
Last 17 oct 2023, I have update the software to one IU 5.1.1.. the software already done update... after the day.. my phone can not turn on button wifi & hotspot...

Could anyone help me on the problem.. 

Thanks 
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5 REPLIES 5
EdwinTan
Expert Level 5
Galaxy Z

Try the Wi-Fi diagnostic in the Samsung Members app. Open Samsung Members and click Support at the bottom, then Phone Diagnostics and tap Wi-Fi.

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Hmeow
Beginner Level 2
Galaxy Z
Same goes here
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ghani1986
Active Level 1
Galaxy Z
What happens to your phone... same with my? ...
I have check to samsung... and they said ... maybe the WiFi sensor problem...

I already do a diagnostics for phone sensor.. and the result... ACTION REQUIRED... i not sure what... that mean...
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EdwinTan
Expert Level 5
Galaxy Z

You may need to send your device to the nearest Samsung service centre for further troubleshooting.

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ghani1986
Active Level 1
Galaxy Z
Thanks for the advise...
However... already doing ... but the problem is same
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