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Original topic:

Fold 4 Frequent Crash

(Topic created on: 09-05-2022 03:30 PM)
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Anonymous
Not applicable
Options
Galaxy Z
Anybody experiencing frequent software crash on Fold 4?
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1 Solution


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Solution
ProCo
Expert Level 4
Galaxy Z
Possible with your restoration if affects your device. It is also possible that you overlook the notification and question forged to restore application. I guess your device is under warranty, i suggest you should go to nearest Samsung Store for diagnostic of your device, since you just less than a week upon your purchased.

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12 Comments
butete
Expert Level 5
Galaxy Z
whats the recent app you installed?
Anonymous
Not applicable
Galaxy Z
Very random. I already did factory restore 3x. I usually notice the restart every time I open my phone in the morning when I wake up. I get a prompt that my phone restarted due to errors. Then it automatically sends error logs to Samsung (I have at least 12 error logs sent). It's only September 6. Bought my unit September 1.
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SamsungRightCare
Community Manager
Options
Galaxy Z

Hello Pyron666,

Thanks for reaching out to us here to query about your frequent software crash on your Samsung Galaxy Z Fold 4. Don't worry, we are here to help.

I have a short troubleshooting step for you to do for me.

If you enable the Automatically sends error logs to Samsung, please disable it momentarily, and see what happens from there. 

If a problem persists, please let us know.

Hope your problem gets solved.

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Anonymous
Not applicable
Galaxy Z
After an uneventful afternoon and evening, the problem struck again. I just want my phone FIXED or replaced I don't have time for OBSERVATION troubleshooting. It's cumbersome to come and go to the service center. Have to wait in line again. Service center can't help me already because I don't have time to keep going back there.20220907_061953_387_1662502842.jpg
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SamsungRightCare
Community Manager
Options
Galaxy Z

Hello Pyron666,

I would highly recommend to contact our Samsung support now on the below online support channels.

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

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ProCo
Expert Level 4
Galaxy Z
You need bring your device to the nearest Samsung Store for service.
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ProCo
Expert Level 4
Galaxy Z
You didn't notice that your memory space is full.
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Anonymous
Not applicable
Galaxy Z
Memory space is ample but as far as I know, this is the OS' responsibility to manage it. Monitoring memory space (RAM) is not practical anymore.
ProCo
Expert Level 4
Galaxy Z
What is the latest application download that you made?
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