HELP ME! Malfunction WIFI CONNECTION SAMSUNG FOLD 3

[LEXIE88]

My fone just dont want to connect in my wifi just yesterday

I really dont know what happened.

Can someone help fix my samsung fold 3

THANK YOU!

Hubert

[ProCo]

Kindly follow the procudure below.


Tips to Fix Galaxy Z Fold 4/Flip 4 WiFi Connection Issue
1. Reboot Phone
2. Turn OFF the Airplane Mode
3. Get Within WiFi Range
4. Check Router & LAN Cables
5. Check With Another Network
6. Forget WiFi Network
7. Clear Cache Partition
8. Reset Network Settings
9. Remove Corrupt Apps & Update Apps

[HiromiH]

try connecting to a different wifi to make sure your phone itself isn't the problem. if it still doesn't connect you should have it check.

[Wantonmien]

Search for"cannot switch wifi on" in the chat threads, same thing happened to my (and a friends) folds after a samsung update.

Possible remedy steps were posted in response to my thread a few days back.

[TeamGalaxyRene]

Hello there! LEXIE88,

We are sorry to hear about your experience with your beloved Samsung Galaxy Z Fold 3 having issues with the malfunctioning Wi-Fi connection. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Clear Cache Partition.

Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.

Try these steps to ensure a seamless network connection in your Galaxy smartphone.

Check 1. Make sure your device is registered on the network

Path: Settings > Connections > Mobile Networks > Network Operators > Select automatically.

Check 2. Set ‘Network mode’ to auto-connect

Path: Settings > Connections > Mobile networks > Network mode SIM1/ SIM2 > 5G/LTE/ 3G/ 2G (auto connect) 

*Certain locations may offer weak signals, in such cases try moving to another area that has better signal strength.

Check 3. Ensure that the device is updated with the latest software

Path: Settings > Software update > Download and install > Download > Install now.

Reset network settings

Path: Settings > General management > Reset > Reset network settings > Reset settings > Reset.

https://www.samsung.com/ph/support/mobile-devices/how-to-optimize-network-connectivity/ 

If the above mentioned steps doesn't work, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Networking/Wi-Fi".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Wantonmien]

All steps followed, and my Fold 3 still will not switch WiFi on.

Yes I visited a Samsung service center, but was told potentially it would take 10 days to check and repair ... which due to travel is impractical.

All I haven't tried is a factory reset, which I assume is first thing a Samsung service center woukd try.