QR CIDE

[babaness]

I can't use my camera to scan a QR code. 🥲

[TeamGalaxyRene]

Hello babaness,

We are sorry to hear about your experience with your Samsung Galaxy Z Fold having issues using the camera to scan a QR code, and we apologize for the inconvenience it caused you.

I understand what you are feeling right now; if it happens to me, I will be bothered. But don't fret; we are here to guide you, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Camera) are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

How to use camera App to scan a QR code.

Step 1. Swipe down your screen to access your Quick Settings and tap on QR Scanner.

Step 2. Tap OK to proceed to the next step.

Step 3. The Camera app will then be launched where you can scan QR Code. Once the QR Code is scanned, you should be able to launch the webpage below.

Step 4. If the QR Code cannot be scanned you may need to enable this setting. Tap on the Camera Settings icon button.

Step 5. Toggle on Scan QR codes.

If that doesn't work, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, offer suggestions, and provide prompt solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.