Samsung Z Fold 4 inner screen black out

[Junxiang22]

Hi my 2 years old Samsung Z Fold 4 inner screen had black out and stopped displaying. 

The screen has never been damaged before. Phone not dropped before.

Why is this happening and more importantly, how to resolve this on my own? I'm also worried of the repair cost since it's no longer under warranty. 

Dear friends here, pls advise me. Thank you. 

[SamsungNantakkumar]

Hi Junxiang22,

This is Nantakkumar from the Samsung Members team. 

​Sorry to hear you're facing this issue. We would like to find out more and assist you. 

I have directly messaged you through Samsung Members. Could I trouble you to reply my message with your contact details so that we can reach out for further investigation?

Thank you!

[D1111]

On 17Nov24, I updated my z fold 4 to 6.1.1 and it says it has security patch level : 1 November 2024. I have the same problem with my internal screen is now gone. The outer screen is still working. I try to restart the phone and it gets stuck at Samsung logo and i have to press power+volume down buttons to get it restart again. One thing i also notice is that the eyeshield comfort is no longer working