cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Seeking Advice: Samsung Fold 4 Hinge Problem - Warranty Coverage and Repair Costs in UK

(Topic created on: 03-11-2024 09:21 PM)
752 Views
shannmj123
Beginner Level 2
Options
Galaxy Z

Hello everyone,

I recently encountered an issue with my Samsung Fold 4 where it fails to open out completely flat, despite there being no visible obstructions like dust or debris. Additionally, this problem has caused the inner screen protector to bubble.

I've attached some photos for reference. As you can see, the hinge appears to be clean and free of any debris. 

I've done some research and found that this seems to be a common defect reported by other users.

I've heard numerous stories of Samsung voiding warranties unnecessarily, which adds to my concern.

Before reaching out to Samsung for repair, I wanted to ask the community here for your insights. Do you think this issue would likely be covered under warranty, given its prevalence as a known defect? And if not covered, could anyone provide an approximate estimate for repair costs in the UK?

Any advice or experiences you can share would be greatly appreciated. Thank you in advance!

image1.jpegimage0.jpeg

 

 

 

 

 

image0.jpeg

IMG_0061.jpg

3 Comments
JP19
Expert Level 4
Galaxy Z
Hi, may I check if you have purchased Care+ for your Z Fold 4?
0 Likes
Galaxy Z
Best to reach out to Samsung UK to get their clarification as different countries may have different definitions...
JP19
Expert Level 4
Galaxy Z
Nice to see u back! 😁