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Original topic:

VoLTE missing in Z Fold 3

(Topic created on: 11-01-2021 02:24 PM)
2809 Views
ronehmer
Beginner Level 2
Options
Galaxy Z
Hello everyone,

I recently got my ZFold3 device. After migrating from my S10, I noticed that the VoLTE button in the Quick Panel disappeared. The VoLTE function does not seem to work despite having it turned on in the Mobile Networks setting. Has anyone encountered this?

HELP 😨
®️
4 Comments
SamsungRightCare
Community Manager
Options
Galaxy Z

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).


As for your concern, try to follow the steps provided on the link below on how to set up your device for VoLTE use.

Turning VoLTE on/off:
https://deviceguides.vodafone.co.uk/samsung/galaxy-z-fold3-5g-android-11-0/calls-and-contacts/turn-v...

Selecting appropriate network to use:
https://deviceguides.vodafone.co.uk/samsung/galaxy-z-fold3-5g-android-11-0/connectivity/select-netwo...

Hope to have helped! For further assistance, feel free to reach our friendly tech team via our toll-free hotlines above. Thank you, and keep safe. 😊

0 Likes
cfcruz73
Beginner Level 2
Galaxy Z

Hello,

 

Stumbled upon this post because my Fold 3 simply doesn't show Volte option. Followed your instructions in this post, and I just get a different screen without Volte.

0 Likes
SamsungRightCare
Community Manager
Options
Galaxy Z

Hello cfcruz73,

Samsung care and we are here to help.

In response to your query, please find possible solutions.

1) Contact the Network Service Provider on how to enable / show Volte option. Depends on the mobile plan - postpaid, etc.

2) It works only if 5G connection strength is available in your coverage area.

Hope you found these answers helpful.

0 Likes
ErickYnaEin
Active Level 2
Galaxy Z
Hi mate!

Since you just got the phone set up you may need to manually register the phone to your network. In this way, your network provider will be notified of your phone's IMEI.

Head to Settings >> Connections >> Mobile networks >> Network operators >> Turn off the Select automatically toggle switch. Your phone will scan for available networks and once your network provider appeared, select it to initiate manual registration.

If doing that will not give a difference, try resetting the phone's APN settings. Just head to Settings >> Connections >> Mobile networks >> 3 dot menu at the upper right >> Reset to default.

If all the suggested steps above will not fix the problem, try changing your network mode in Settings >> Connections >> Mobile networks >> Network mode.

Regards,
ErickYnaEin