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Original topic:

Warranty

(Topic created on: 03-14-2024 10:25 AM)
266 Views
RainJobs
Beginner Level 2
Options
Galaxy Z
Is there any way to know when exact is the purchase date of my phone? Or exact warranty? Without receipt
7 Comments
MLchams
Active Level 1
Galaxy Z
Try to ask the samsung support
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RainJobs
Beginner Level 2
Galaxy Z
I already asked . But they said none
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MLchams
Active Level 1
Galaxy Z
Did you create a new profile or you used your old gmail account to your phone?
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BoyNoName
Active Level 3
Galaxy Z
Login in samsung website. Check "my products." Should be there if you bought it from samsung.com. if not just register the product once the product is registered you will see warranty period
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BoyNoName
Active Level 3
Galaxy Z
My registered products1710457714335.jpg
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TeamGalaxyDD
Moderator
Moderator
Options
Galaxy Z

Hey RainJobs, 

The registered products list connected to your Samsung Account only lists the devices you use, but not the purchase date (or the registration date for that matter.) Those details are inputted manually via your Samsung Members app :( 

So unfortunately, there's no way to know a device's date of purchase, save for heading to where you bought the device, and asking for a transaction record. 

On another note - have you tried searching through your Gallery? You may have taken a picture of your device when it was new. You can also check your timeline in Google Maps to see when you went to buy the device, if that helps.

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BoyNoName
Active Level 3
Galaxy Z
Under registered products you can see the confirmed warranty period. It is a close estimate on the date of purchase unless the person who bought it did not activate it immediately, gave it as a gift or intend to sell it and it took a long time before it was sold , but whats importante is the warranty coverage. In most cases depending also where you bought it the basis of confirmed warranty is the day you first activated the phone. So if you bought it at a samsung store and test the unit the warranty and date of purchase would be the same. Now if bought the unit online there will be a slight difference because of the delivery and depending when you activated the unit. I have cross check this "confirmed warranty" against my receipts from samsung store and online purchases all my purchased products were within a week or two from the actual date of purchase.

For units coming from smart there might be a few weeks of difference from date you first activated the phone compared to the date of confirmed warranty1710499157399_1710499157391_0.jpg
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