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Original topic:

Samsung a31 issue

(Topic created on: 07-03-2022 05:48 AM)
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Holy-Horny
Active Level 1
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Gaming Hub
Ayaw mag multi touch ang samsung a31 ko kapag naglalaro ako nang ML or COD mobile, bigla nalang hihinto yung character at ayaw na mapindot. Pano po ba to ayosin?
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11 Comments
SamsungRightCare
Community Manager
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Gaming Hub

Hello, Holy-Horny!

I'm so sorry you're experiencing this. You can try booting your phone to Safe Mode and check if the Multi touch feature works. Safe Mode is a diagnostic tool you can use to check if other apps are causing this problem. If the Multi touch feature works in Safe Mode, then an app on your phone is most likely causing this issue. You can check the step-by-step article here on how to boot your device to Safe Mode: https://www.samsung.com/ph/support/mobile-devices/how-to-fix-an-unresponsive-touchscreen-on-a-galaxy...

If the Multi touch feature doesn't work in Safe Mode, you might need to perform a factory reset on your phone. Here is an article on how to perform a factory reset on your phone: https://www.samsung.com/ph/support/mobile-devices/how-to-perform-a-factory-reset-on-your-galaxy-phon...

Holy-Horny
Active Level 1
Gaming Hub
Na factory reset ko na po then nag download ulit ako nang Game app. Same padin po. Pero try ko lang po ang safe mode. Thank po Godbless.
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pham_hni
Expert Level 1
Gaming Hub
Try mo po magmulti touch test.
Download mo lang device info sa playstore (yung blue logo)
Then after open mo yung app, swipe mo langgang sa dulo, then makikita mo yung multitouch test.
Holy-Horny
Active Level 1
Gaming Hub
Thanks po.
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pham_hni
Expert Level 1
Gaming Hub
Eto po oh Screenshot_20220704-075301_Google Play Store.jpg
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Holy-Horny
Active Level 1
Gaming Hub
Na try ko na, gumagana naman po multi touch ko. Cguro need ko lang ulit to reset phone ko. Thank you po.
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pham_hni
Expert Level 1
Gaming Hub
Pascreenshot po
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Holy-Horny
Active Level 1
Gaming Hub
Ito po diba?Screenshot_20220704-084209_One UI Home_57345_1656895329.jpg
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pham_hni
Expert Level 1
Gaming Hub
Ah yes. What I mean po is pqscreenshot kung ilang taps yung narerecognise
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