Great day! You may try to 'soft reset' your device. Press and hold the Power button and the Volume down button down simultaneously for more than 7 seconds to restart it. Soft reset is nothing but powering the phone off and then back on. I am sure all of you out there must have tried soft reset on your phones. Depending on the type of phone, you may either use restart of power button to soft reset your device. Hope to have helped you out. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe and have a nice day ahead!
#GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM)
They have a live chat as well https://livechat.support.samsung.com/Customer_new/PH