BTS theme on S23 Ultra

[louiefaye]

BTS theme from smart buds cover not compatible or installable on new S23 ultra? What a waste 😭

[Khaled75]

Do you get an error message when installing the theme?

[louiefaye]

Not compatible

[butete]

aw want to try that theme

[TeamGalaxyRene]

Hello louiefaye,

We are sorry to hear about your experience with your new Samsung Galaxy S23 Ultra having compatibility issues with the BTS theme from Smart buds, and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Theme) are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Also, you may submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Accessory" and "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[gnateimaj]

Did you ever figure out how to load the bts buds theme? I have the s23 (upgraded from s10) and am running into the same problem... this is not okay *cries*.

[louiefaye]

No 😭 no reply din sa ticket and the chat support didn't even know about the theme. Maybe it is phase out on the latest phone version.. so sad..

[Members_LGOmPfz]

Download the Samsung Galaxy Friends App for the BTS Theme to work.

https://samsung-galaxy-friends.en.uptodown.com/android

[Members_LGOmPfz]

you need to download the Samsung Galaxy Friends App for the theme to work.

https://samsung-galaxy-friends.en.uptodown.com/android

[maruangelo23]

Dude what exact version? I need to tell the exact version which has the Samsung Galaxy S20 BTS theme so i want to get it instead of having the earbuds because i never owned it