fingerprint if this keeps happening, restart your phone on samsung galaxy a31

[emjey17]

How can I fix this tell me how please!

[Manny_Cavalier]

You can try wiping cache partition. If you still have issues with your fingerprint scanner after trying this, you may need to take your phone to an authorized Samsung service center for repair.

Hope this helps.

[emjey17]

Nireset ko na po cp ko but di parin po naaayus,

[jilly_eeys]

Naayos niyo na po ba?

[emjey17]

Nireset ko settings lang po hindi po yung phone

[TeamGalaxyRene]

Hello emjey17,

We are sorry to hear about your experience with your beloved Samsung Galaxy A31 having issues with the fingerprint sensor not working. I feel and understand why you are worried for a device that you've take care so much and expect that it will works normally as it should. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Fingerprint recognition uses the unique characteristics of each fingerprint to enhance the security of your device. Once the Fingerprint sensor is set up to recognize your biometric data, you can confirm your identity and unlock your device simply by placing your finger on the fingerprint guide.

Fingerprint Troubleshooting.

• Keep your skin and the fingerprint scanner dry when attempting to unlock your device - the scanner can't read, if moisture is detected.
• Your finger should cover the fingerprint scanner completely.
• Make sure no case or cover is restricting access to the scanner.
• Keep the fingerprint sensor free of dirt or debris. If the scanner gets dirty, wipe it gently with a soft dry cloth.
• Scanning each finger at multiple angles will increase the fingerprint scanner accuracy.
• Try removing your registered fingerprint and re-scan.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Sensor/Touch".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[emjey17]

I downloaded the new update but still my fingerprint can't use, it's still on "Fingerprint sensor not working, if this keeps happenjng, restart your phone." I don't know what to do,

[fixedMe]

How can I fix this? I been restarting and I already done updating my software. But still, not working.

[searchingbusiness58]

When I reset Accessibility settings it's not working fingerprint i said it phone if this keeps happening restart your phone why said that 

[searchingbusiness58]

Please 🙏 you can tell me what happen why