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08-04-2023 03:13 AM in
Others
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08-04-2023 03:22 AM in
OthersHello Chongua,
You are a nice friend indeed and thanks for letting us know your friend's experience with his own version of Samsung Galaxy A53 5G having issues of not able to download the Good Lock app. I feel you and understand the caring you want to extend to your friend's device.
Before you try out the below recommendations as to your solution, be sure to check if his device's software are updated with the latest version. Please check how to update his mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Open the Galaxy Store and download the Good Lock App.
https://galaxystore.samsung.com/detail/com.samsung.android.goodlock?langCd=en
If unsuccessful, he may try downloading it using the Smart Switch app.
https://galaxystore.samsung.com/search?q=smart%20switch
Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.

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08-07-2023 01:53 AM in
OthersHi there, Chongua! Were you or your friend able to find it in the Galaxy store? Let us know! If it's not showing up, you might want to try updating the device's software. 😊
