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Original topic:

Goodlock in my a53 phobe

(Topic created on: 08-04-2023 03:13 AM)
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Chongua
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Hi there. So uhm my iPhone 13 was stolen and my father gave me a a53 5g (Ksa phone) for me. After that, I installed Goodlock in my phone which I heard that it is a customization. So its fun and my friend of mine ask me where can I download it. I told him that it is in galaxy store but why isnt showed up the Goodlock in his phone? Btw his phone a53 5g was bought in Ph and my phone a53 5g was in ksa.
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TeamGalaxyRene
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Hello Chongua,

You are a nice friend indeed and thanks for letting us know your friend's experience with his own version of Samsung Galaxy A53 5G having issues of not able to download the Good Lock app. I feel you and understand the caring you want to extend to your friend's device.

Before you try out the below recommendations as to your solution, be sure to check if his device's software are updated with the latest version. Please check how to update his mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

 

Open the Galaxy Store and download the Good Lock App.

https://galaxystore.samsung.com/detail/com.samsung.android.goodlock?langCd=en 

 

If unsuccessful, he may try downloading it using the Smart Switch app.

https://galaxystore.samsung.com/search?q=smart%20switch 

 

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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TeamGalaxyBianx
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Hi there, Chongua! Were you or your friend able to find it in the Galaxy store? Let us know! If it's not showing up, you might want to try updating the device's software. 😊

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