Green Glitch

[kevgenayas]

I get this everytime I watch videos in Youtube, Facrbook and Tiktok. Are you experiencing it too?

[SamsungRightCare · Accepted solution]

Hello kevgenayas,

We are here to help. Please follow and check with the below steps:

Possible Reasons:

1) Software Updates.

2) Network signal.

3) Router and Wi-Fi Signal proximity.

4) Other apps running in the background.

5) Memory device.

6) Apps Cache.

Possible Solutions:

1) Ensure to have an up-to-date with latest Software Updates.

2) Call the network provider about the current status of coverage area.

3) Ensure strong Router connectivity and Wi-Fi signal. 

4) Close all the Apps running in the background.

5) Ensure sufficient storage memory.

6) Wiping the Apps Cache (YouTube, Facebook & Tiktok).

7) Reset your device.

Hope your problem gets solved.

If the problem persists, please call/visit the Samsung Authorized Service Center nears you.

https://www.samsung.com/ph/support/contact/ 

[butete]

try on wifi