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Original topic:

Hang at Restart Problem

(Topic created on: 05-02-2021 11:38 PM)
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Ceddyboy
Active Level 1
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Help naman po nag update lang ng android 11 ung a50s ko lagi na nag hahang then nag rerestart. Ilang beses ko na ni reset at factory reset lahat ganun padin.. 
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TeamGalaxyRuss
Moderator
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Good day! This is Russ from Samsung. Sorry to hear about what happen to your phone. You may try calling Samsung by dialing #GALAXY (#425299) to assist your concern.



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TeamGalaxyEvflor
Moderator
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Hi there good day! Jan here, Samsung moderator. Sorry to hear that you're experiencing this kind of inconvenience. Here is a quick troubleshooting step for your issue. Check the Auto Restart settings by going to Settings > Device Care > More options by tapping a 3-dotted icon and click Advanced > Auto Restart If you turn it off. If not, This could be unexpectedly restarted if your phone is having issues like the memory and its software. If this will not fixed the issue I encourage you to call us at our toll-free hotline #GALAXY [#425299] our friendly technical team we'll be glad to assist you further. Kindly check us back once the issue has been resolved. Thank you and have a great day!

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AP07
Active Level 4
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Naku dapat dimu ni reset fix fix fix mwawala din yan..
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chichicay
Beginner Level 2
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Hi! Same thing happened to my samsung s6 lite. It was performing extraordinarily not until nag download **bleep** ng latest update. It always freeze then mag restart. I called samsung hotline and followed the steps theyntold me pero wala pa din. I'm just wondering if yours was fixed?
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Ceddyboy
Active Level 1
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Wala ganun padin siya. Ilang libong beses ko na factory reset. Dadalhin ko nalang sa samsung care.
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chichicay
Beginner Level 2
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Aw ganun din nangyari s device ko. Although nag factory reset, wala p din. I think need q n din ito dalhin s service center nila... hayzzzz... I hope mag ok na mga devices natin. God bless...
Ceddyboy
Active Level 1
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Sa update nilang bago tas biglang nagka ganun..
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