Help, My samsung a50, has no sound

[metdm]

Has it happened to u guys?

[TeamGalaxyDD]

Hi metdm! If your Samsung A50 has no sound:

1. Check if your phone is connected to another device where the sound might be redirected.
2. Clean the speakers in case they're clogged.
3. Update your phone's software.
4. If the issue persists, troubleshoot by:
   - Removing any connected external devices.
   - Checking Bluetooth connections.
   - Increasing the volume.
   - Verifying the protective film on your device.
   - Restarting your phone.
   - Rebooting your device in safe mode.
   - As a last resort, performing a factory reset.

Let me know how it goes! ☺️ If the issue doesn't go away, I would suggest that you visit the nearest authorized service center to have your phone checked and repaired!

You can find the closest one to you here: http://smsng.co/SCLocator-SM 📍

📱 We also made it easy for you to book your appointment! You may do so directly from the Support tab on your Samsung Members app. 

🛵 If you're from Metro Manila and cannot find the time to personally visit a service center, you can have it picked up*! 

To book your pickup, you may call the following numbers:

#GALAXY or #425299 [Mobile Phones & Tablets]
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]

*Galaxy pickup is free ONLY for flagship devices. Service fee applies to other models and varies per service center.