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Original topic:

i doesn't have a hyperlapse, what will i do?

(Topic created on: 07-05-2023 05:32 PM)
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DEKURMS
Beginner Level 3
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image


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6 Comments
dorefrain
Active Level 7
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Take a Burst shot then make a GIF.
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TeamGalaxyRene
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Hello DEKURMS,

Thanks for letting us know here about the missing hyperlapse feature on your beloved Samsung Galaxy phone.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
 
1. Launch the Samsung Members app, and then tap the Support icon for more options.

2. Scroll and select Error reports.
 

3. Choose a category of your concern. "Camera".

4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

 

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.

 

DEKURMS
Beginner Level 3
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thanks!
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Lambsauce
Active Level 6
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Buy higher tier phone
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OrihimeInuoe
Beginner Level 2
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Samee i dont have one too, did you update the software? How did it go?
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14Kulot
Beginner Level 2
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Same I don't have one too. But when I update the software, it didn't work
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