Keyboard themes issues after the update 5.1.1

[LunaGalaxyyy12]

Did anyone experience having issues on keyboard themes after the update? It keeps on going back to the default keyboard layout.

[TeamGalaxyRene]

Hello there! LunaGalaxyyy12,

Thanks for letting us know here your experience with the recent updates on your beloved Samsung Galaxy device having issue with the Keyboard Themes that is reverting to default layout. I feel and understand your worry for the device you've cared so much while expecting it to perform better after each update. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software and related apps (Themes),  are updated too with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Perform Clear Cache Partition.

Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.

If that doesn't solve the issue, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Settings/System".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

And if the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[LunaGalaxyyy12]

Thank you so much

[TeamGalaxyDD]

Hey LunaGalaxyyy12!

Have you solved your issue yet? Make sure to click Rene's answer as Solution if it helped you out :) 

[LunaGalaxyyy12]

Not yet, i just use the default keyboard instead since only the appearance or theme of the keyboard is affected and no issues while using the phone

[LaliLauriani]

Yo tambien tengo ese problema 😕 alguien sabe como solucionarlo?

[ValerieSa]

Clearing the Cache Partition works for the longest compared to swtiching between different keyboards or force stopping the samsung keyboard app, however, the keyboard is still reverting back to the eye soar default theme.