Member Benefits not reflecting in new phone

[MacaroniDJ]

I logged out my email form my old phone's samsung member profile but still the "Benefits" are not showing. What coule be the issue? I am using the same email as previous samsung phone where the Benefits are reflecting.  Anyone can explain? Tia. 

[SamsungRightCare]

Hello MacaroniDJ,

Thanks for reaching out to us to inquire about your missing Samsung Member benefits in your new Samsung Galaxy device.

I truly comprehend what you are going through and somewhat concerned that you may have missed out on member benefits in your new Samsung Galaxy phone. But don't worry; we're here to assist, direct, and offer solutions to the issues with your device.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Restarting your device.

Press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

C) Check and confirm your Benefits under Samsung Members app.

Open Samsung Members app > Tap Benefits > 

https://www.samsung.com/ph/support/mobile-devices/how-to-use-the-samsung-members-app/ 

D) Register your new Samsung device in Samsung Members app.

Open Samsung Members app > Go to GET HELP tab > Tap + Add button > Select the type of product you have, Select Phone, and enter the model code with serial number > Tap REGISTER to complete the registration.

E) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

F) Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response if we have satisfied your inquiry.

[MacaroniDJ]

I see my new phone included in My Product. Do i need to do "+Register" ?

[Khaled75]

Go to Settings > Apps > Samsung Members > Storage, then tap Clear cache.

[MacaroniDJ]

Nothing happened. Still not reflecting despite clear cache. Ty

[butete]

server issue send error report