My Files application wont open

[rrven]

Hi, does anyone know how to restart/reboot/fix my files not opening? Downloaded our thesis which has 6 mb. Afterwards, tried opening my files to look at the downloads section, yet it won't open. Tried restarting the phone but to no avail, app wont open. Thank you in advance ☺️

[butete]

is the file a pdf?

[rrven]

Hi, the file's in docx format

[butete]

install office

[butete]

install office on your device

https://play.google.com/store/apps/details?id=com.microsoft.office.officehubrow

[Kisuke_Urahara · Accepted solution]

If the My Files itself won't open then the problem is in the app, maybe due to bugs. One solution is to update (if available) the app in the Galaxy Store. Or try to go to recovery mode and select "Repair Apps" and see if your problem will be fixed.

[TeamGalaxyRene]

Thank you, rrven, for reaching out to us in order to inquire about the MyFiles app won't opening downloaded files on your Samsung Galaxy A11.

Hope our dear Samsung members replies are helpful and your device's apps issue gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

[Rutchieparahelis]

Videoder