ONE UI 5.1

[Lawr]

Hi, anyone here having issues with the One UI 5.1 update? I installed the update last Friday on my S20 5G and noticed some flickering on the screen, until my screen turned all white—which gave me a pretty much of a scare. 😔

It just now went back to normal after more or less 30 minutes.

I had this latest update and would like to know if anybody here are also having issues with theirs? 

.

[TeamGalaxyDD]

It might sometimes happen after an update, have you restarted since installing it? 

[Lawr]

Yeah, that's what I always do. I always restart my device after installing the update. The next was when my screen became ok after the incident. Still monitoring it tho, but no flickering was noticed since the reboot.

[Samsung_4aeGDWZ]

I am having the same issue. Even did a factory reset and still happening. Has anyone found a solution? 

[TeamGalaxyRene]

Hello Lawr,

We are sorry to hear about your experience with the recent updates on your beloved Samsung Galaxy S20 5G having issues with some flickering on the screen, then there's an episode where the screen turned all white, and we apologize for the inconvenience it caused you.

We keep an eye on our device, knowing that it has become an essential part of our daily routine. If there's an update, we expect that it will not only improve its performance but resolve some old issues as well. But in your case, after an update, the screen turned white, which got you worried, and I really understand how you feel. Don't you worry; we are here to assist, guide, and offer solutions to restore your device's optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

In order to pinpoint the root cause of the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Heir85]

Please release a fix on this matter. Why would you guys release an update this problematic!!@! Im having signal issues. via data and cel reception ever since the update.

[Lawr]

UPDATE:
My phone's screen turned white again three days ago. Was waiting if the phone will fix itself again after some time like the first incident but the screen remained white. Tried rebooting the phone multiple times already but nothing's still happening. Been using my old phone since then. Stil hoping that Samsung will give a fix on this matter. 😔

[Ezrapot]

I'm having exactly the same problem with my phone since the update. 

[Demi15]

I have also experienced the same issue on my s20 plus after the one ui 5.1 update . This is absolutely unprofessional for unstable updates to be rolled out to flagship devices.  When will Samsung release a bug fix for the issue ?

[Sneha_Neerputh]

Yes me too im facing this problem. Plzz solve this issue😡😡😡