Overloading the System (CPU)

[ramirezcarlosmiguel]

Guys pahelp, paano 'to ayusin. Umiinit yung selpon ko kahit hindi ko naman ginagamit tas ang bilis din malowbat, 100 percent tas magdodrop agad to 75 percent kahit 'di ko ginagamit. Maymagnonotif ng ganyan na nagooverloading daw yung phone ko. May nakakaalam ba kung paano ito ayusin? Paano idelete yung MEDIA.CODEC? Please tulong paano to ayusin??? 😭😭😭

[butete]

it seems 1 off your apps is the culprit

[ramirezcarlosmiguel]

What do you mean?

[butete]

set your device to safe mode this will disabke installed app

[AyaWBaHh]

Try clearing data from the device care in the settings>app>device care then restart.. if it persists try wiping the cache partition in recovery mode, if still not solved last option would be reset to factory..

[Obviou_sly]

Media.codec apps uninstall it.

[ramirezcarlosmiguel]

I can't find the app, where to find it? 😭

[pham_hni]

Go to settings
Apps
See those lines at the top of the lists?
Just click that and Turn on Show system apps. Then tap ok
Now you look for that specific app...

[TeamGalaxyRene]

Hello ramirezcarlosmiguel,

Sorry to hear that, about your experience with your Samsung Galaxy phone having issues with specific media codec apps that's overloading your CPU and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Codecs are often designed to emphasize certain aspects of the media to be encoded.

Enable Safe Mode and delete the media codec app or the associated apps in it.

Step 1. Tap on the Power icon on the Notification panel.

Step 2. Then, press and hold the Power off menu.

Step 3. Then, tap on Safe Mode.

Locate and uninstall the Media codec App.

Step 1. Go to Settings.

Step 2. Navigate to Apps.

Step 3. See those lines at the top of the lists?

Step 4. Just click that and Turn on Show system apps. Then, tap ok. Now you look for that specific app.

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.