S21 overheating when using Camera or on Video Call

[ChrisKaizer1]

Have you experience the same?

My phone gets hot when I use the camera. Its even worse on video calls it is super hot. Hopefully these type of issue gets fixed on oneui 5.1

[butete]

hopefully it does

[Lapotchini]

Yes this happened to my S21 ultra :( Took it to the Samsung servicr center and told me its already for a motherboard replacement. Replaced it already with an S22 Ultra.

[Cefiro]

😟 😟 The first time I heard of motherboard replacement, phones' final or worst diagnostic verdict, was on my Note2. But that plastic casing phone served me fully and well for around 5 years, service stretched coz of Note7 wc was supposed my replacement, failed. I'd got Note8 and served me 3-4 yrs till I gave it away for Note20-Ultra, now with greenlines after 2 years of use. Samsung current flagship phones lifespan of service seem shortened. Let's observe.

[YhobS24ultra]

Same with my s21u. Hopefully not with s23u, i havent tried yet.

[TeamGalaxyRene]

Hello ChrisKaizer1,

We are sorry to hear that about your experience with your Samsung Galaxy S21 having issues with overheating while using the camera and during video calls, and we apologize for the inconvenience it caused you. If it happens on my device, I will get worried too. But don't worry, we are here to guide you, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

You may submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.