Samsung Galaxy Z Flip 4 side screen defect

[nikssss]

My nine month old samsung z flip 4 suddenly had defects on its sides yet its performance is still good smooth and functional as you can see in the image below.

If I were to visit the Samaung care center here, will this still be covered up by its warranty? 

[TeamGalaxyRene]

Hello nikssss,

Thanks for reaching out to us here in order to find out about your nine months old beloved Samsung Galaxy Z Flip's warranty coverage having issue with the side screen. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Since it is a hardware issue, I highly recommend bringing it immediately to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment and from there, our team of expert Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[nikssss]

Hello. Will this issue still be covered up by the warranty of my phone?

[TeamGalaxyRene]

Hello nikssss,

Your beloved Samsung Galaxy Z Flip 4 have to be assessed first by our Samsung engineers and technicians and if they found out damage induced as per the below lists, charges may apply.

1. Damage resulting from accidents, misuse, abuse, alteration, tampering, or failure of the purchaser to follow normal operating procedures outlined in the user’s manual;
2. Defects or damage due to spillage of food or liquids or wrong usage of electrical supply & voltage;
3. Damage, losses, defects, or malfunction as a result of fire, flood, or other acts of God also animal or insect infestations;
4. Normal wear & tear, corrosion, rusting, or stains;
5. Defects or damage resulting from testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Samsung, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warranty;
6. Scratches & damage to the outer surface areas and externally exposed parts that are due to normal customer use.
7. General maintenance & routine servicing;
8. Claims for damaged or missing parts after 7 days from the date of purchase;
9. If any part or parts of the unit are replaced with a part or parts not supplied or approved by us or the unit has been dismantled or repaired by any person other than a Samsung authorized technician;
10. Any equipment/product which has its serial number removed or made illegible or tampered.
11. Use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installation, repairs, external wiring, connectors not supplied and/or authorized by Samsung, or which damage this product or result in service problems

To learn more about warranty coverage, you may click the link below.

https://www.samsung.com/ph/support/warranty/ 

[ailnagsing]

I have the same experience. Suddely i saw a bit of crack on the other side of my flip 4 samsung. and I bring it to the nearest Samsung Service Center. What I found. The warranty has the right of replacement but there are some conditions. If the device found any physical damge. The warranty of replacement cannot be used. Warranty of replacement is only or parts and services. Like they will replace the Screen, Battery, etc. etc. So I bring to the service center and there was a youngster who is saying he a technician from samsung and stated and declare that my device has a physical damage so warranty is voided. I got irritated. Because they  quoted me a 411sgd for them to replace the physical damage that they are saying.

Samsung is a tactic of warranty. They are making a money. Well. Its a business! As a customer, The FLipz was reported a nice device during the day1. and now. where is their advertisement that the unit of flip4 in hardware is good.

I hate Samsung service suddenly. HELLOW SAMSUNG. PLEASE before you provide an assessment to the phone. can make it like a reasonable!

NOT JUST TO MAKE MONEY> WE PAY A 1000 plus in DOLLAR. BECAUSE OF YOUR ADVERTISEMENT THAT WE BELIEVED THAT THE UNIT IS ALL GOOD. AND NOW SUDDENLY THERE IS GLITCH ON THE SIDE SHOW UP!!! HOW TO ESCALATE!!! THIS IS A 1000 PLUS DOLLARS PHONE. PROVIDE A GOOD SERVICE PLEASE!!!