Screen won't turn on when receiving notifications

[BTCHY]

Need help please. Screen won't turn on when receiving notifications. Notifications style is the "detailed" one. Alerts for all notifications is on.

[TeamGalaxyRene]

Hello BTCHY,

Thanks for your inquiry here about your Samsung Galaxy device screen won't turn on when receiving notifications.

If you are busy or on the go, it can be easy to miss notifications. To make your notifications more noticeable, turn on flash notifications. When this feature is enabled, your phone will flash every time a notification is received. Now you won't miss any important notifications, like an email from your boss or a text from a family member that needs help.

You have to follow the below step-by-step instructions.

A) Lock screen notification settings.

Settings > Lock screen > Tap notifications > Choose Details > Select Show on Always on Display

B) Customize additional notification settings.

Navigate to and Open Settings > Tap Advanced settings > Enable Camera flash notification.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00am to 8:00pm)

[BTCHY]

Hi! Would there be a fix where I don't have to turn on the screen flash notification? I'm using the "detailed" notif. Just the normal screen wake will do.

[TeamGalaxyRene]

Hello,

You can select/enable Bubbles in the Floating notifications.

[BTCHY]

Not into this kind of notif, and this won't show in the locksreen.

[TeamGalaxyRene]

Hello BTCHY,

Please try to check out the following that might fix your device's issue.

1) Enable In-App settings notification. 

Check the apps and enable its notification settings to show on screen.

2) Disable Do Not Disturb.

Settings > Navigate to Notifications > Scroll down to select Do not Disturb > Then Switch off.

3) Disable Power Saver Mode.

Settings > Navigate to Battery and device care > Select Battery > Scroll down and turn off the switch next to Power saving.

Go to More battery settings and turn off the Adaptive battery.

4) Disable Data Saver Mode.

Settings > Connections > Data Usage and then tap on Data saver > Turn Off the Data saver.

5) Prevent Apps from Sleeping.

Settings > Battery and device care > Select Battery > Tap on Background usage limits and turn off the "Put unused apps to sleep' option.

Note : Once you enabled/disabled the above mentioned features will result to high battery consumptions on your device.

[BTCHY]

Hi, set and tried everything in here but nothing changed. I'm just hoping this will be fixed on the next update (if it's a bug).