What Went Wrong? Phone or WhatsApp?

[Bear9119]

Hi Sammies,

Season's greetings!

I need advice and help.

Recently, my WhatsApp in my Note 20 Ultra had been haywire almost everyday, which I have never experienced before.

My WhatsApp would appear notices - Unable to download. Storage space is full, and Storage is full and bla bla bla... When I tap on one of these two, hundreds or one thousand plus of my messages were deleted by itself. But, it became normal for a day or two, after I turn my phone OFF & ON. It's really troubling me.

Should I do a backup with my Google Drive, then perform a back-to-factory-reset? Then reinstall everything back to my phone. May I know the followings:

1. How to perform a back-to-factory-default?

2. Will my phone be exactly the same with alHi Sammies,

Season's greetings!

I need advice and help.

Recently, my WhatsApp in my Note 20 Ultra had been haywire almost everyday, which I have never experienced before.

My WhatsApp would appear notices - Unable to download. Storage space is full, and Storage is full and bla bla bla... When I tap on one of these two, hundreds or one thousand plus of my messages were deleted by itself. But, it became normal for a day or two, after I turn my phone OFF & ON. It's really troubling me.

Should I do a backup with my Google Drive, then perform a back-to-factory-reset? Then reinstall everything back to my phone. May I know the followings:

1. How to perform a back-to-factory-default?

2. Will my phone be exactly the same with all data, positions of apps on main screen pages, contacts and photos just before I reset it?

3. Should I delete the WhatsApp before rest, then re-download WhatsApp back with all the contents in it since the first day I use WhatsApp? 

I know I sound really dumb. It's true as I'm an IT **bleep**. I would really appreciate someone could tell me what to do.

Thank you?

Best Regards,

Brother Bear 🐻 

l data, positions of apps on main screen pages, contacts and photos

[JP19]

Hello Bear9119, if this is troubling u, I would suggest all ur messages and media (whatsapp images and videos) to Google Drive. Afterwards, uninstall WhatsApp and re-install back again. Monitor again for a few days, to see if the storage space is still showing full. If it persists, then consider factory resetting ur phone (last resort).

[Bear9119]

Hi JP9. Thank you very mich for your kind advices! I'll do so and see how it goes. Merry Christmas & Happy New Year in advance!

[JP19]

Merry Christmas to you. 🎄🎄🎄🎅🎅🎅

[Bear9119]

Hi JP19. These are screenshots I just took from my WhatsApp. May I know your thoughts amd what you derived from it?

[JP19]

Hi Bear9119, I just checked my WhatsApp storage. Most of my chats are displayed, however for ur case, it does seem like a problem when ur chats don't display there. Moreover, my WhatsApp takes up more space than urs, so not sure why urs is having a problem. 😭

Just to check, this is after u have backed up ur WhatsApp media and chats, uninstalled and reinstalled and restored the media?