Xcover Pro (SM-G715FN/DS) is all but useless since software update.

[DavidRaper]

My phone has been prompting me to update software and I gave in and updated. Since the update I have a lot of new 'functions' that I don't want or need, but I find that I can no longer get reception to make calls. Previously I had a solid three bars in my home and was making calls fine. Straight after I updated the phone rebooted and I have zero or one bar at best.  The phone also runs slower and there are noticeable delays when opening apps.

I have cleared the cache partition with no improvement.

Does anyone have any suggestions on what to do next please?

I would rater not be forced into buying a new phone.

[TeamGalaxyRene]

Hello DavidRaper,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy Xcover Pro having issues of not getting reception to make calls. I feel and understand why you are worried for a device that you've take care so much, expecting it to perform better after an update. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Reset network settings.

Step 1. Go to Settings and select General management.

Step 2. Select Reset.

Step 3. Select Reset network settings.

Step 4.Check the on-screen information and tap Reset settings.

Step 5. Tap Reset.

Note:  Please note that resetting your networks will reset your Wi-Fi, Bluetooth, and other network settings.

Contact your carrier.

If you tried the methods listed above but you are still unable to get the proper call reception with your device, you may be experiencing a cell coverage issue. If you recently changed carriers but kept the same phone, you may need to contact your current carrier to reset your device. Please contact your service provider for further assistance.

Also, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Call/Message".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[butete]

have you wiped cache partiton after the update