assent pics

[unknoww88]

i was recovering some photos and when i go back to the gallery its all like in photo how i can have ma pics back again they are so important fr me😭😭

 

[TeamGalaxyRene]

Hello unknowww88,

Thanks for letting us know your experience with your Samsung Galaxy phone having issues with the missing pictures in the gallery during a photo recovery.  I feel that you've cared for your device so much, that if something amiss, you will be easily aware of it and got you worried. If my device is facing similar experience, I will be bothered too. But don't fret, I will try to assist you to the best of my abilities.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Step 4. Restart you device.

Try accessing your photos in another app like Gallery from Google. If that works, then something is wrong with the Samsung Gallery app. You could then try deleting app data from Settings > Apps > Gallery > Storage > Clear data (this should not delete any photos, however, it is always good to back up the photos). 

You may also check the disk storage space and memory if sufficient. And the permission manager if the Gallery is having an allowed permission.

If that doesn't solve the issue, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Application".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

And if the issue remains, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue(s). Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.