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Original topic:

How to troubleshoot your Samsung TV

(Topic created on: 04-15-2025 06:44 PM)
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TeamGalaxyJeric
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Family time is precious, and so is a perfect picture! 💙

 

If you’re getting ready for a long weekend of movies, games, or quality bonding time, make sure your Samsung TV is set to deliver the best viewing experience.

 

Noticed lines, dots, or spots of any color on your screen? No worries, here’s a quick way to check what’s going on so you can get back to enjoying time with your loved ones.

Here’s how to run a quick Picture Test:

👉 Step 1: Go to Settings and choose Support

👉 Step 2: Select Device Care, then tap Self Diagnosis

👉 Step 3: Pick Start Picture Test and follow the guide on your screen

 

What you’ll find out:

If you see lines, dots, or spots during the test, it might be a hardware issue like a cracked screen. You can reach out to us for help.

If the test looks perfect, the issue could be with your connected devices like a streaming box or console. Make sure all cables are plugged in properly and check the device settings too.

Bonus tip: You can also adjust your TV’s picture settings to get the best possible view for your movie nights or family hangouts.

 

Now you’re all set for a weekend full of clear, uninterrupted fun! 🎬🍿

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