(I have finally received their reply in Lazada and this is an big thanks to Samsung Community Manager to help me get what I reserved. I updated this post so that people know how Samsung Malaysia care for their community)
I ordered a A55 5G from Samsung Flagship Store at Lazada. Their Lazada product page listed A55 5G will gift a Samsung Ear Bugs FE but in fact there is no Ear Bugs in the delivery package. Feel huge disappointing with Samsung, their chat agent even don't want reply my inquiry. First time feel cheated by Samsung (Flagship Store). I couldn't believe this thing happened to me.
When I received the parcel, only the phone and PWP charger, the Galaxy Buds not seen. Immediately I inquire and chat with the Samsung Flagship Store at Lazada, but they not reply at all. Multiple messages sent like radio silent.
The next day I contacted Samsung Call Center, the lady told me my order is not under Samsung Malaysia Official Lazada account and they couldn't help me, then I have no choice but posted my experience here in Samsung Community.
The community manager saw my case and direct offered me assistant and help me to investigate the fraud case. I really appreciate their professionalism to help me get what I deserved.
Finally the flagship store chat person respond to me and send me a voucher to purchase the Galaxy Buds at RM 0.00.
This experience taught me to buy Samsung Phone only at Samsung website (which lucky I did for S23Ultra last year) or Samsung outlet.
Thanks to Samsung Community and the manager, this case has reach the happy ending. I can enjoy listening to the songs with new Galaxy Buds FE.
