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Original topic:

3rd party finger print scanner issue

(Topic created on: 11-26-2019 11:12 AM)
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Troubled1
Beginner Level 2
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Capitol one app doesn't work with the fingerprint scanner have to use user id and password 
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7 Comments
2112
Active Level 3
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hmmm, just tried mine and fingerprint works as usual.
Sigma
Active Level 7
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they may not have re-enabled it after the security flaw was discovered. Though it's patched now so they may fix it soon.
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My bank and credit card fingerprints are working fine
kikillo
Beginner Level 2
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Go to the app, then turn off fingerprint and back on again and scan your fingerprint. It happened to me a couple of days ago and no issues after I rescanned my fingerprint
SamsungUSABetaTeam
Community Manager
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Thank you for your feedback. We recommend reaching out to app developer to resolve the issue.

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Davidfi01
Active Level 1
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neither does LastPass main login
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dc1az
Active Level 4
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If it doesn't work after trying the above mentioned steps then it's either your bank or the app developer that's the issue not Samsung.