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Original topic:

Anyone Else's Gallery Folders Not Showing Up In Certain Apps?

(Topic created on: 10-14-2019 03:17 PM)
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SSJTris
Active Level 3
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I've noticed that even in the gallery app, when I want to sync my albums in the Samsung cloud, the albums I have don't show up in the sync albums option. Also in LightRoom, when I want to add a photo from a album I can see on my gallery, it doesn't show up on the LightRoom app. Does anyone else have this problem? 

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SSJTris
Active Level 3
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Nevermind! I restarted my phone and suddenly everything started syncing again!

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5 REPLIES 5
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SSJTris
Active Level 3
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Nevermind! I restarted my phone and suddenly everything started syncing again!
anttony
Active Level 3
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did you have to restore them from Samsung cloud?
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zoruaboy
Active Level 3
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Yeah happened to me too, I also restarted and it worked fine but took a couple hours for everything to show back up in apps like Discord and Instagram
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anttony
Active Level 3
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I'm still having issues... for me even when I take a photo it does not show in the gallery but shows in the my files app
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SamsungUSABetaTeam
Community Manager
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Please try below steps and reboot the device.
Settings > Apps > "Show system apps" in the top right corner,
1. Select "Media Storage" > Storage > Clear data
2. Select "Sec Media Storage" > Storage > Clear data

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If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon) . We appreciate your help for supporting beta program

 

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