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Original topic:

Anyones s10e fingerprint scanner working less than half the time?

(Topic created on: 10-19-2019 07:05 AM)
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LevelZevin
Active Level 1
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I have an Unlocked s10e that I have the beta on officially (registered thru the Samsung Members app)

the fingerprint scanner is working I wanna say 20 times out of 100 tries... which is horrible because I use it for the Samsung Pay and Samsung Pass and I usually get stuck just waiting for it to work and then just typing the password (if I could even remember it)

Now I know the beta is gonna have bugs and stuff I just wanna know if anyone else is having this problem?

(on the lock scree it says "the fingerprint sensor is not responding please try again later" never saw this before the beta)
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BJ-Droid
Active Level 3
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I wouldn't say mine was that bad, but it seemed a lot slower and less responsive after installing the beta. I ended up re-adding all my finger prints and turning off the login animation. I haven't had problems with it since, and it's much faster.
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LevelZevin
Active Level 1
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ok will definitely try that thanks
Animatics
Active Level 4
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Have you done a factory reset and reset your fingerprint data after the beta install? It's a lot better for me now even though it still happens occasionally. I'm also using an S10e.
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LevelZevin
Active Level 1
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no I have not i am trying NOT to factory reset but if i have too i will :^( gonna retry adding the fingerprints
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SamsungUSABetaTeam
Community Manager
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Thank you for your feedback. If you have not already raised an error report for this issue, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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