Audio distortion when playing media through device speakers

[Mud]

is anybody else experiencing this issue? I've submitted it to Samsung a few times and I was able to finally capture a video short enough to send it to them but the sound quality on the phone when I play any kind of media YouTube, SoundCloud, tidal music, it doesn't matter the sound is the same at the lowest setting and the highest I haven't really seen any other post regarding this. I'm also having issues with notifications, they're essentially silenced, and whether I have the volume all the way up or down the notification won't come through except for vibration. 

[shaunandeva]

yes mine was doing same thing,factory reset fixed it

[Mud]

I really don't want to do that lol 2
was it like this

[Mud]

I did it and it worked thank you so much! 😁

[shaunandeva]

just like it

[Mud]

reset fixes it

[SamsungUSABetaTeam]

Please try below steps:

Settings > Apps > "Show system apps" in the top right corner,

1. Select "Media Storage" > Storage > Clear data
2. Select "Sec Media Storage" > Storage > Clear data

※ Note: The tag information added arbitrarily disappears but the original is preserved and other information is filled by reanalysis.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

[Mud]

that didn't work but a factory data reset did but thank you for the input!