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10-23-2019 07:46 PM in
Questions
can not play any video in my gallery it keeps saying an unknown error has occurred
1 REPLY 1
SamsungUSABetaT eam
Community Manager
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10-25-2019 10:28 AM in
QuestionsPlease try below steps:
Settings > Apps > "Show system apps" in the top right corner,
- Select "Media Storage" > Storage > Clear data
- Select "Sec Media Storage" > Storage > Clear data
※ Note: The tag information added arbitrarily disappears but the original is preserved and other information is filled by reanalysis.
If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.
