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Original topic:

can't update smart switch

(Topic created on: 10-15-2019 08:19 PM)
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ruskidyr
Beginner Level 2
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I want to go back from one ui. Don't like it at all. It says to use smart switch. When I go to update it it just says updating but no progress on the download bar. Any help would be appreciated!
5 Comments
Galaxy4MyLife
Active Level 5
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You need the computer version of SmartSwitch. But it currently does not allow you to revert to Pie.
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THE_GEEK_19
Active Level 5
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Indeed. You may have to wait until the next beta release to try to revert to 9.0
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Bluefire99
Active Level 4
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You have to unregister from the beta. Then look for a system update. It will find one that will download and reinstall android 9
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I don't think that's right. from what I was told by a Samsung rep, if you don't backup on smart switch on PC BEFORE you downloaded beta, you will not be able to revert back to 9
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SamsungUSABetaTeam
Community Manager
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Thank you for your post. Please check now and let us know if you are still unable to downgrade.  You can also schedule an appointment at one our service centers https://www.samsung.com/us/support/service/locations/

or call 1-800-726-7864 for help.

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