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Original topic:

Deleting Images

(Topic created on: 10-18-2019 04:03 PM)
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james97
Active Level 4
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I have a problem when deleting an image in the gallery, sometimes it doesn't delet it, and when I try to delet it again, it says to try it again. Sometimes after trying to delet it the first time it stays with its preview and other times it will show a green icon (or image) with an exclamation mark on it. 
The only way that I could somehow solve the problem is by restarting the phone, but that is not a practical way to do it every time that I delet a picture.
Any suggestions. Thanks
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SamsungUSABetaTeam
Community Manager
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Please try below steps:

Settings > Apps > "Show system apps" in the top right corner,

  1. Select "Media Storage" > Storage > Clear data
  2. Select "Sec Media Storage" > Storage > Clear data

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If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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james97
Active Level 4
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Was scared at the beginning after doing that, because the phone didn't recognize my pictures or videos, but after a restart and a couple of seconds everything was fine.
PD: I noticed that the issue was present when after deleting an image, I went back to the gallery by swiping down the picture, but when I did it by clicking the back button (back gesture), it was fine. I hope I could explain that.
Until now the problem is no present anymore after your help. Thanks
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