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Original topic:

face recognition not working

(Topic created on: 11-26-2019 11:58 PM)
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Mookie
Active Level 4
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Mine doesn't work at all. Just tried setting it up again. I'm going to try restoring the phone, again tomorrow. I have to have face recognition as I wear gloves for work, and I have eczema on my fingertips, not that the fingerprint sensor is any good. 

Any ideas before I reset that DON'T INCLUDE wiping the cache and force stopping. 
1 Comment
SamsungUSABetaTeam
Community Manager
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Please try clearing the system cache and rebooting your device.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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