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Original topic:

Fingerprint sensor = defective product (s10)

(Topic created on: 10-31-2019 06:03 PM)
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bubsnews
Active Level 1
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How can Samsung release a flagship phone (s10) with a broken sensor? I can't wait to get rid of this phone! Was horrible, then seemed better on beta 1, but now horrible again. Just redid two thumbs (2 readings each) and had 17 fails in a row. If my phone is representative, then a recall due to defective sensor seems appropriate, in my opinion. 
7 REPLIES 7
Sigma
Active Level 7
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you sure your fingers aren't the issue? maybe you burned the fingerprints off because it works perfectly for me.
bullseye
Active Level 6
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dude it works fast af what are you talking about
Anonymous
Not applicable
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no issues here
bubsnews
Active Level 1
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My sister has note 10+ and she says her sensor works horribly as well... I've reentered my fingerprints at least 100 times, not kidding. My sensor does not work reliably. It seemed better on beta 1 for a bit. Now, just as bad as ever.
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Mine actually unlocks faster with the beta. Thank you Samsung.
SamsungUSABetaTeam
Community Manager
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Please try clearing the system cache and rebooting your device.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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Emjay
Active Level 3
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Maybe you just have a faulty device. It happens. I am with the others in that the fp sensor is working great.