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Original topic:

fingerprints

(Topic created on: 11-08-2019 02:47 PM)
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NoLuv42
Active Level 1
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I cant log into my chase app using my fingerprint when I try it bugs out anybody else having that problem? 
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5 REPLIES 5
SamsungUSABetaTeam
Community Manager
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Please try clearing the system cache and rebooting your device.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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Tel864
Active Level 8
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If clearing the data of the Chase app and redoing your fingerprints then it may just be the app isn't compatible with a beta operating system. Some financial apps like Google Pay won't recognize beta software.
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it took longer than normal but my chase app did accept my fingerprint
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Vinnyg32
Active Level 2
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I haven't had any problems since beta 3 was installed, but I cleared system cache and added new finger prints as suggested.
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Tasi
Active Level 2
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I've been using the chase app just fine with zero issues. The chase app IS compatible with this beta.
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