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Original topic:

Microsoft Apps

(Topic created on: 10-17-2019 12:31 PM)
310 Views
appleguy
Active Level 1
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None of my MS apps open. Well they open and stay on the splash screen. Anyone else have this problem? I tried deleting cache and data but that didn't solve it. The apps that have a problem are:
O365 including Word, Excel, PPT
Teams
Skype for Business
Customer Portal
9 Comments
Yams
Beginner Level 3
Questions
Yes encountering this as well. Have noticed a few others post about it too.
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BillyxAllen
Active Level 6
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Outlook is working for me. Try deleting system cache instead of app cache
Mr_A1
Beginner Level 2
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mine are working. have you checked for updates?
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Yams
Beginner Level 3
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@BillyxAllen - tried that as well. No dice. Think it may have to do with the authentication requirement for work and school accounts.
WackyHackster
Active Level 3
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Yep I'd bet your right @Yams
Mr_A1
Beginner Level 2
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mine is a education account and is working fine
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DuMKa
Active Level 4
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Knox / Admin rights elevation issue. facing same problems
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SamsungUSABetaTeam
Community Manager
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Thank you for your feedback. We recommend reaching out to app developer to resolve the issue.

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Emjay
Active Level 3
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When I first did the upgrade I was running beta versions of most of the MS apps. I ended up having to do a factory reset and when I went to reinstall the apps the play store advised me that I was no longer able to use the beta versions. I installed the store versions and everything seems to be working.
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