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Original topic:

quitting the beta program and reverting back to android 9

(Topic created on: 10-25-2019 02:13 PM)
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sam666
Beginner Level 2
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Questions
I am on the UI 2.0 beta program. And I would like to leave this program and go back to android 9. I've unregistered from the one UI app, but I don't see the option to do that on Samsung Members app. Can anyone help me get back to the android 9?
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9 REPLIES 9
jcheney003
Active Level 3
Questions
it requires a computer to downgrade your firmware. Download Smart Switch on your computer and hook up your phone.
Zach1776
Active Level 3
Questions
I tried that on a windows and Mac machine. No button to downgrade in smart switch
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Niner_Empire
Active Level 2
Questions
oooooh snap so without a computer I'm stuck until the official version is released 😩
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echo_808
Active Level 1
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If you're having issues with the current Smart Switch, try downloading the beta version of it (see pinned thread in Questions).
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Zach1776
Active Level 3
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Tried that no dice
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adrianmich
Active Level 1
Questions
What you can try is Odin. This is a Windows program that allows you to flash official Samsung devices software. You must download this software package from www.sammobile.com and proceed with indications. It isn't hard but requires time. Search for your correct S10 Model and download the firmware.
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dports
Active Level 5
Questions
here comes a bricked phone
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Jollyg
Active Level 4
Questions
take the phone to your carriers retail service center and they can reimage it to factory for you. btw, they use Odin to do it.
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SamsungUSABetaTeam
Community Manager
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How can I unregister from the One UI Beta Program?

To unregister from the beta program go to: “Settings > One UI Beta Program > Deregister” in the “One UI Beta” app.

- You will need to re-install (rollback) to the Samsung Official software that was being used prior to participating in this Beta program. This can be done with Samsung Smart Switch PC Version.

- Once the software is re-installed, the device will be reset and all data that was generated during the One UI Beta Program will be erased.

All data that was backed up before installing the Beta software can be recovered, however there may be limitations in recovering data that was created after installing the Beta software.

If you need assistance having your software rolled back to the latest approved version you can call us at 1-800-726-7864 and request the location to the nearest Service Center or go to Samsung.com and locate the Service Center in your area.

※ Please call the service center prior to visiting to ensure that you are able to bring your device before making a trip.

 

How do I rollback to my previous software during the Beta program?

- Download and Install the Samsung Smart Switch PC Version.

- Connect your phone to your PC > launch Smart Switch > Press “Downgrade” button to roll back to your previous Samsung approved software.

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