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Original topic:

Random reboot when phone is kept idle

(Topic created on: 10-16-2019 05:10 AM)
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carlmax
Active Level 1
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I'm having this issue after upgrading to latest beta. My phones goes into auto reboot if I keep it idle for more than 5 mins... Strangely it works fine if I keep using it. I tried wiping cache as well.
Any suggestions?
13 REPLIES 13
doodles743
Active Level 3
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I disabled the fingerprint indicator on top of this and that appeared to have fixed it
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a factory reset would work in my opinion
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doodles743
Active Level 3
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factory reset is not an option when you have over a hundred gig of personal data on the phone you can't afford to lose. and too much pain to manually backup and re set up
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SamsungUSABetaTeam
Community Manager
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Please wipe cache partition using steps below.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Thank you for your feedback. We recommend reaching out to app developer to resolve the issue

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