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Original topic:

Screen locking while watching videos

(Topic created on: 12-27-2019 07:38 PM)
271 Views
RemyLayne
Beginner Level 3
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I never had an issue before and with the smart option set to on, my screen still times out and locks when watching videos. Anyone else having this issue?
2 Comments
Powduh
Active Level 3
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I don't have any issue with Samsung's video player or vlc, but all other video apps I've tried do not keep the screen on.
SamsungUSABetaTeam
Community Manager
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Please try clearing the system cache and rebooting your device.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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