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Original topic:

SOLVED: music and most all photos gone

(Topic created on: 10-16-2019 02:28 AM)
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Calder
Active Level 7
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Anyone else?

Absolutely zero music files and 98% of photo folders and photos gone.  Yes, I did a backup prior to beta install, so not really worried.  

I even used My Files to navigate Internal and SD card ... all gone, except photos that don't matter much :)

I'll assume many other file types are gone too, such as documents.
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5 Comments
mbuelv24
Active Level 3
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I haven't had an issue with media/data. Everything, to the best of my knowledge, was left intact
alopez718
Active Level 2
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no issues there. although, I'm unable to purchase music through Google play store
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Solution
jason_xero
Active Level 2
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go to your sound settings, toggle to vibration then back to sound. then reboot. your music files should show up then. it's what i had to do.
Calder
Active Level 7
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Wow, this worked! Thanks sooo much. Oddly, I'm almost certain I did the same steps 5 hours ago (trying to fix sound issue). But this time it worked !

BTW After power off I booted into maint mode and did a Clear Cache Partition.
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SamsungUSABetaTeam
Community Manager
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Thank you for your solution. We appreciate your contribution to the Beta community.

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