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Original topic:

A52S 5G, signal not steady on 5G

(Topic created on: 05-30-2022 08:30 AM)
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Elijahskyler
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Hi I'm facing problem with my A52s 5G, My phone 5G signal is not steady in 5G signal only, even though 5G network in my area has a strong signal,  I notice it when I'm  using other's phone that has 5G network. 
Enable for me to connect to 5G, I need to tap the airplane mode and de activate or phone settings mobile data set to 3G mode only then after activating 3G re setting again to 5G/4G/3G auto connect. 
Then after i connected to 5G network and has a strong signal., after several minutes it will connect again to 4G without moving single inch in my location 

I know we have 5G network in my area because other phones steady connected to 5G network all day 24/7

Thanks.
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TeamGalaxyReb
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Hi, Elijahskyler!

Have you tried contacting your mobile service provider? It might be that your SIM card is having some trouble connecting to 5G. You can also check on your Network mode to make sure your phone is 5G enabled. You can find more information here: https://www.samsung.com/au/support/mobile-devices/5g-troubleshooting-steps/

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Elijahskyler
Active Level 1
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yes i already tried, I do believe it was not on my sim card coz i already done several testing, I conclude that it was the phone that has a problem. Like I said I tested it with other devices using my sim card and also other's simcard, and the results is compared to other devices this phone was "not steady" connected to 5G, it will connect to 5G but not steady.