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Original topic:

A54 on M1 5G - always reconnecting

(Topic created on: 05-08-2023 11:20 AM)
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AndyLSY
Active Level 1
Options
Support
Hi All,

I have just gotten an A54 on M1 5G network. After that, my WhatsApp calls ALWAYS experience "Reconnecting" very frequently. Like every 5mins or so. Also, when I hotspot my connection, my other handset WiFi intermittently shows x in the WiFi icon.

Is this an A54 handset issue? Or phone settings? Or... ??
Anyone else experienced similar occurrence?
By the way, all applications updates.

Regards,
Andy
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3 REPLIES 3
jamesbob
Active Level 8
Support
I believe it is telco. I switch out of m1. The data connection might show that it is there but there is no data connectivity even outdoor without no high rise building around me. I am fed up and switch to redONE and bammm no issue
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AndyLSY
Active Level 1
Support
Hi All.

Yes, it is a telco issue. After a few messages with Mindy(?), managed to chat with a real person.

Got them to reset at their backend and I reset my network connection. After that, no more issue. So if you experience similar issue, this is a potential fix you can try to apply.
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jamesbob
Active Level 8
Support
haha too late.. i switched out already. but before that.. i had gotten their assistance.. but waited for 3 years with multiple feedback so i gave up
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